FREQUENTLY ASKED QUESTIONS
We are open Monday to Sunday from 8 a.m. to 7 p.m.
We serve Ottawa And Gatineau area.
You can contact us by phone during our opening hours at 819-592-7664 or by email via our contact form.
We accept payment by credit card (Visa, Mastercard and American Express), debit card and cash. We do not accept payment by phone, check or paypal.
No. We do not buy or resell used equipment.
No. We do not unlock phones. This operation has been free since December 1, 2017. Dial * 611 from your cell phone.
Unfortunately no. If you are the owner of the iCloud contact, you can request a forgotten password from the icloud.com site. Otherwise there is currently no way to withdraw this account.
No. We do not sell any single parts without installation.
Yes. If it is not possible to come to our workshop, you can send us your device for repair by parcel. We invite you to contact us by phone or email before sending us your device.
Yes. We are among the only ones to be equipped and trained to replace only the broken glass and thus keep the original screen of your device. This technique allows us to offer better quality and less expensive repairs on the market.
We are equipped for glass replacement only for cellphones and tablets up to 10 inches.
All our repairs are guaranteed for 1 year excluding batteries. We provide 6 months warranty for battery replacement.
Yes. There is no risk of data loss during a repair however we always recommend having a recent backup of your device.
No. After each repair we reinstall new waterproofing stickers but cannot guarantee the waterproofness of the device.
WHY CHOOSE US?
Here’s a few reasons why our customers love us. But don’t take their word for it, try us out yourself!